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CareerTalk with Heather Orr

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For our next episode of CareerTalk, Leigh Hopwood chats to Heather Orr, BT Business Contact Centre Manager at BT, about Heather’s career so far.

Contact Centre Manager of the Year (Large) winner, at the UK National Contact Centre Awards 2023, Heather Orr, BT Business Contact Centre Manager at BT Group, brings a tear to Leigh’s eye when she talks about her inspiration.

Take a listen to find out what it takes to be a Contact Centre Manager, an award-winning one!

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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