CCMA Circles

Our Virtual Contact Centre Discussion Series

Upcoming Events

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CCMA Circles is our contact centre discussion series, where members come together to explore real challenges, share lived experiences, and exchange practical insight. Each virtual session is 60 minutes, focuses on a single topic and offers an open, supportive space for learning, reflection and meaningful conversation.
Creating a Culture People Want to Be Part Of
Explore how inclusive cultures shaped by leadership and behaviours drive engagement, retention, and stronger outcomes.
Tue 7 Jul 2026
12:00 - 13:00
Online
Customer Retention – Avoiding the Leaky Bucket
Explore how data-driven retention strategies enhance loyalty, inform decisions, and create long-term value in contact centre operations.
Mon 13 Jul 2026
12:00 - 13:00
Online
Creating Fair Opportunities to Progress
Explore why advancing equity in progression and leadership is about far more than policies and good intentions.
Tue 21 Jul 2026
12:00 - 13:00
Online
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    2nd Floor, Regis House
    45 King William Street
    London EC4R 9AN
  • CCMA LinkedIn
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Reg No: 5799326