Contact

Join The UK's Largest Community of Contact Centre Professionals

Connect with industry leaders, access world-class training, and advance your career in the contact centre industry.

Our Team

Leigh Hopwood
CEO

Kate Knowles
Services Director

Stephen Yap
Research Director

Chrissie Porter
Director of Marketing and Partnerships

Mel Lomax
Head of Learning and Accreditation

Chris Ward
Head of Content

Laura Farrell
Engagement Manager

Abbie Kemp
Engagement Manager

Colette Moss
Business Support Manager

Faye Bailey
Learning Partner

Mike Axford
Academy Trainer

Jenifer Lord
Academy Trainer

Becky Simpson
Lead Appraiser

Nerys Corfield
Lead Appraiser

Niall Rogers
Partner Manager

Pauline Ashenden
Marketing Manager

Naomi Vaughan
Events Marketing Manager (Major Events)

Margot Boillot
Event Marketing Executive

Stelize Buencochillo
Senior Digital Marketing Executive

Nancy Corke
Digital Marketing Executive

Steph Hunt
Finance Manager

Rachel Kallas
Business Support Executive

Standards Framework Advisory Board

Expert industry leaders guiding the Contact Centre Standards Framework

Paul Greenwood
Customer Service Director, Ocado Retail

Ketan Hindocha
Customer Director, Pennon Group

Catherine Lindsay
Operations Director, Newcastle Strategic Solutions

Sabina Onwuka
Head of Customer Service, London Borough of Barking and Dagenham

Paul Whymark
COO, Sensée

The CCMA Experience

No matter how you connect with the CCMA, we strive to give you the CCMA Experience every time.

Interactive

Everything we do is interactive and engaging to help you learn from each other.

Experience

We draw on our own knowledge and experience and of those around us to provide support and guidance.

Fun

We truly believe that you have to have fun at work; so we bring this as much as we can.

Professional

Through the fun, we remain professional and pragmatic in all we do.

Practical

We're always looking for practical takeaways to support operational and personal development.

Credible

We bring authority through respect for our work and our unwavering focus on our purpose.

Together

Connecting with each other and working together we can achieve anything.

What Drives Us

No matter how you connect with the CCMA, we strive to give you the CCMA Experience every time.

Our purpose

To support contact centre professionals to deliver business success.

Our aspiration

The best place for contact centre professionals to network, learn and be recognised.

Our mission

Modernise society's perception of the contact centre industry.

Our vision

For contact centres to be regarded as the most valuable function in business.

What we stand for

CCMA members enjoy unlimited access to our full library of exclusive resources, industry reports, and member-only content.
  • We will always put our member's needs first.
  • We care about our industry, the people within it and the challenges they face.
  • We will always provide value for money services and great customer experiences.
  • We are open and honest, listening and responsive.
  • We are always looking to help members and friends of the CCMA with a smile on our face.
  • We are reliable and do things properly and responsibly.
  • We will never share our member's contact details with third parties.
  • We provide a safe environment for people to learn and grow.

Ready to Discover CCMA?

Join the UK's largest community of contact centre professionals and take your operation to the next level.
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    2nd Floor, Regis House
    45 King William Street
    London EC4R 9AN
  • CCMA LinkedIn
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