Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.
Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, a...
Content Guru is Europe’s leading cloud CX provider, bringing together AI, communications, systems of record and IoT technologies into a single environment, storm®. storm® is the choice of enterprises and public sector organisations seeking mission-critical CX that is highly ...
Cresta combines the best of AI and human intelligence, transforming conversations and workflows at every level of the contact center to save time and money, differentiate the customer experience, and accelerate revenue growth.
EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and p...
With evaluagent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
EXL (NASDAQ: EXLS) is a global data and AI company that transforms business models, accelerates growth, and delivers superior outcomes for leading corporations in insurance, banking, and retail. With 60,000 employees worldwide, EXL has international headquarters in Dublin an...
Intradiem are the pioneers of Intelligent Automation using AI powered technology for Contact Centres and Back Office transforming operations and optimising their day. Designed to integrate with leading WFM and Channel Platform providers, IA leverages millions of real time da...
Kerv Experience is an established Genesys partner with 24 years' experience in the CX and cloud contact centre space. Our deep expertise of Genesys Cloud helps you completely personalise your digital customer experience, improve customer insights, reduce effort with seamless...
Mayday, your trusted third party in the AI era, builds tomorrow's customer relationships by delivering the right knowledge, at the right time, to create differentiating experiences.
Omnichannel customer engagement solutions for frictionless customer and agent experiences. Releasing the true potential of your contact centre, social media and web channels to deliver next-generation CX. With best-of-breed software and services, Route 101 can help your comp...
Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions smooth and mem...
SequenceShift specializes in providing payment solutions designed exclusively for Amazon Connect. Our cutting-edge solutions alleviate businesses' challenges when implementing and maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance within their cont...
We are a fresh thinking and disruptive sourcing firm, who deliver next generation outsourcing services. We ensure organisations can source and manage their business services quickly, without compromising on quality, with a combination of digital tools, a global marketplace a...
Hiya is trusted by global businesses, carriers, and consumers to enable secure, engaging connections and stop unwanted calls. Hiya is pioneering the next generation of AI-powered voice intelligence with real-time analysis and an AI assistant to enhance voice protection, prod...
Ventrica is a customer experience specialist combining human empathy with AI-driven solutions and digital transformation expertise. Partnering with ambitious, experience-focused brands, Ventrica delivers multilingual, omnichannel CX, intelligent automation, and strategic con...
Whistl provides tailored customer service solutions, to improve your customer experience. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service support to Whistl, co...
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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