For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?


Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Part 5 | Evolution of the Contact Centre
Date: Tue 8 Feb 2022
Where: Online

Emerging Stronger Together
Date: Wed 9 Feb 2022
Where: Manchester

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Introduction to Resource Planning
Date: Tue 18 Jan 2022 - Thu 20 Jan 2022
Where: Online

Emotional Intelligence in the Contact Centre
Date: Thu 27 Jan 2022
Where: Online

Feedback Skills Workshop
Date: Tue 1 Feb 2022
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.