For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?


Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Part 6 | Evolution of the Contact Centre
Date: Wed 20 Jul 2022
Where: Online

Best Practice Visit with Vodafone
Date: Thu 21 Jul 2022
Where: Stoke

Building on Resilience
Date: Wed 14 Sep 2022
Where: Bristol

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Working with Vulnerable Customers
Date: Thu 7 Jul 2022
Where: Online

Introduction to Resource Planning
Date: Tue 6 Sep 2022 - Thu 8 Sep 2022
Where: Online

Customer Experience Principles
Date: Tue 13 Sep 2022
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.