For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?


Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Best Practice Visit with ASOS
Date: Tue 17 May 2022
Where: Watford

The Rise and Rise of Workplace Wellbeing
Date: Wed 25 May 2022
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Customer Experience Principles
Date: Tue 24 May 2022
Where: Online

Effective Performance Management
Date: Tue 7 Jun 2022 - Thu 9 Jun 2022
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.