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It’s a defining moment in time for our industry, as artificial intelligence moves from the experimental to the operational, data drives new levels of understanding and roles are reimagined. Contact centres are in the unique position to strengthen their influence and be the driving force within every business, embracing what’s next with confidence, turning insight into action and placing customers and colleagues at the heart of every decision.
Join us at the iconic QEII Centre in Westminster, where we’ll bring together the winners of the UK National Contact Centre Awards, senior leaders, and industry trailblazers to explore what’s driving real impact today.
Going into it’s 13th year, and a key benefit for CCMA members, the UK National Contact Centre Conference will take place on the top floors of the QEII Centre in Westminster in a private event suite with stunning views of the Houses of Parliament, Big Ben and Westminster Abbey.
The nearest tube is Westminster. For transport links and for parking information, click here.
Situated in the heart of Westminster, the QEII Centre is within walking distance to lots of hotels. The nearest hotels to the conference venue can be found here. Please contact these hotels directly to book your accommodation.
