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The UK National Contact Centre Conference brings you together with the people, ideas and conversations shaping the future of customer contact. Set in the heart of London, it’s a chance to step away from the day to day and hear directly from industry leaders, award-winning teams and experts sharing what’s really working in contact centres right now, and what’s coming next.
The agenda is designed for those responsible for leading or improving contact centre performance. Whether you’re running operations, shaping customer experience, or driving change across your organisation, you’ll be amongst peers facing the same challenges coming together to share insight, experience and practical approaches.
You should go if you want to stay ahead. You’ll gain fresh perspectives on the trends transforming the industry, from AI and technology to the evolving role of people, while also making time to connect, compare and learn from others. It’s about leaving with ideas you can act on, clarity on what matters next, and the confidence that comes from knowing where you stand.
Stories will be shared from the winners of the UK National Contact Centre Awards 2026. Watch this space for the full agenda, and register as soon as you can as space is limited.
Going into it’s 13th year, and a key benefit for CCMA members, the UK National Contact Centre Conference will take place on the top floors of the QEII Centre in Westminster in a private event suite with stunning views of the Houses of Parliament, Big Ben and Westminster Abbey.
Directions
The nearest tube is Westminster. For transport links and for parking information, click here.
Where to stay
Situated in the heart of Westminster, the QEII Centre is within walking distance to lots of hotels. The nearest hotels to the conference venue can be found here. Please contact these hotels directly to book your accommodation.
