This report is the CCMA’s essential annual guide for buyers of UK customer contact outsourcing services, produced with key insights from The Knowledge Group and written by a range of industry experts.
Strategy and Leadership
Colleague Experience
Operational Excellence
Innovation
Explore the latest salary data for the UK contact centre sector, with information on job roles ranging from frontline colleague to head of customer experience, and with a full regional breakdown and comparison of average salaries.
Strategy and Leadership
Colleague Experience
Operational Excellence
In its third year, the UK Contact Centre Outsourcing Report provides a comprehensive analysis of the UK’s strong and ever-evolving Business Process Outsourcing (BPO) industry.
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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