Find out how your contact centre performance compares to your peers.
Understand where to focus your time and money to make improvements.
Use the opportunity to increase morale and motivation in your team.
Raise the credibility of your contact centre internally by celebrating your results.
Gain the confidence to enter industry awards with the backing of the report.
Benchmarking is included in CCMA membership – just register to participate.
Visit Other Contact Centre Operations
Connect with contact centre leaders across the CCMA community through in-person visits hosted at member sites. See how other operations work in practice, share ideas, and take away insight you can apply in your own contact centre.
Get Involved with Our Online Seminars
Stay close to the topics shaping the contact centre industry through relevant, insight-led online seminars. There may be opportunities to contribute to discussions, join panels, or share real experiences from your own operation.
Invitations to Roundtable Discussions and Executive Dinners
As a member, you may be invited to roundtable discussions, research programmes, executive dinners, and leadership forums. These smaller settings encourage open, honest discussion with peers who understand your challenges.
CCMA Benchmark: How Does Your Contact Centre Compare
Take part in the UK’s largest contact centre benchmark and compare your performance across 30+ key metrics. Use data-led insight to build business cases, validate strengths, and identify areas for improvement.
Opportunity to Advertise Job Vacancies
Attract talent into your contact centre by advertising your vacancies through the CCMA jobs page, reaching experienced professionals within the CCMA community.
Eligibility to Become an Accredited Contact Centre
Members can be independently assessed against the Contact Centre Standards Framework. You’ll receive a bespoke report with clear, realistic recommendations that help validate good practice, support business cases, and drive focused improvement.
Discounts on Training Courses
Members receive a 20% discount on all CCMA Academy courses. Our training is designed specifically for contact centre professionals and delivered by experts with decades of industry experience.
Join CCMA Circles
CCMA Circles bring members together to explore real challenges, share lived experience, and exchange practical insight. Each session focuses on a single topic in an open, supportive environment.
Career Development and Guidance
Access peers and experienced professionals who can support and guide you as you develop your career within the contact centre industry.
Access to a Member Hotline and Private LinkedIn Group
The CCMA Engagement Team is here to help, offering support, advice, and connections across our member community. You’ll also get access to a private LinkedIn group for senior leaders, a trusted space to ask questions, share ideas and stay connected.
Award-Winning 24/7 HR and Employment Law Helpline
The hotline is available to all CCMA members who require specialist support and advice on a range of employment matters. The team provide advice on HR matters, health & safety, wellbeing and employment law, helping employers be free from stress, admin and risk.
Attend the UK National Contact Centre Conference
Be part of the UK’s largest conference for contact centre leaders, bringing the industry together to learn, share insight, celebrate success, and network.
UK National Contact Centre Awards
Celebrate achievement through the industry’s longest running and most respected awards programme, recognising excellence across the contact centre profession.
Connect with International Partners
Through relationships with sister organisations worldwide, CCMA can connect you with contact centre professionals and best practice from across the globe.
Enrich Industry Insights into Your Leadership Events*
Invite a CCMA team member to speak at your in-house leadership event and share fresh industry perspectives. Spark ideas, inspire your leaders, and keep your team ahead of the curve. *T&Cs apply.
