Solution Spotlight

Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations or IT who’s involved in choosing or working with contact centre technology.

You can register to watch these on demand events by entering your details.

You don’t need to be a member of the CCMA to access these on demand events. However, as you would expect, we’re unable to accept registrations from those that work in organisations offering similar solutions, so please complete the forms to request access and a member of the team will be in touch.

Upcoming Events

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55 minute watch
Using Insights to Deliver Better Experiences
How do you improve customer experience while reducing costs and supporting your people? Discover how organisations use CallMiner to bring intelligence, automation and real‑time guidance together to help teams resolve issues faster, reduce effort and deliver more consistent, personalised experiences.
Innovation
1 hour watch
Ensuring Compliance with 100% QA
This Solution Spotlight demonstrates how evaluagent’s AutoQA platform solves QA challenges by evaluating up to 100% of interactions automatically, giving quality teams the coverage, consistency, and insight they need to protect standards without growing headcount.
Innovation
1 hour watch
One Journey Across Every Channel
See how a single customer interaction flows across channels and systems without breaking, eliminating disjointed journeys and siloed teams, in the Genesys Cloud CX platform.
Innovation
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    2nd Floor, Regis House
    45 King William Street
    London EC4R 9AN
  • CCMA LinkedIn
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