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CareerTalk with Ryan Rubertazzi, VodafoneThree

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Contact Centre Leader of the Year at the ⁠UK National Contact Centre Awards⁠ in 2021, ⁠Ryan Rubertazzi⁠, Head of Consumer Assisted Sales and Care at ⁠VodafoneThree⁠ chats with ⁠Leigh Hopwood⁠, CEO at CCMA.

From starting his career in engineering, moving into sales and then taking on service, he has successfully created a sales-through-service approach.

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The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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