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Achieving a 30% Increase in Sales

Challenge Overview

A telemarketing organisation felt significant improvements could be gained from deploying cloud-based technologies due to the challenges they were facing with their legacy systems. They needed a solution that would integrate seamlessly with their Customer Relationship Management (CRM) platform. Having already invested in their CRM, they wanted to ensure they were reaping all possible benefits. Their ultimate goal was to boost frontline productivity and sales conversion rates, strengthening their leadership in the regulatory and legal technology sectors.

The Knowledge Group (tkg) were approached to help them to identify, source and onboard a new supplier, who were able to meet their current and future needs. The project was a huge success, allowing their frontline colleagues to maximise their time supporting customers with the new, streamlined approach.

To learn more about tkg’s solutions, read the case study below:

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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