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CareerTalk with Kelly Shippen

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For our next episode of CareerTalk, Leigh Hopwood chats to Kelly Shippen, Head of Contact Centre at Leeds Building Society, about Kelly’s career so far.

Leigh chats with Head of Contact Centres for Leeds Building Society, Kelly Shippen about her career journey so far. She shares lots of advice and is an incredible inspiration to others working in the industry, or considering a role in our sector. Why not have a listen?

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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