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CareerTalk with Ray Biggs

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For our next episode of CareerTalk, Leigh Hopwood chats to Ray Biggs, Head of Consumer Care at John Lewis Partnership, about Ray’s career so far.

Leigh and Ray talk about his career to date and what’s next on his journey. Ray also talks about his acting, his time as a team leader, his proudest moments at John Lewis and of course, his upcoming role as Chief Operating Officer at Ventrica.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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