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CareerTalk with Dan Britton

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For our next episode of CareerTalk, Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far.

Leigh and Dan discuss the inspirational story on how he started out as a contact centre agent, thinking there was no career for him, and the importance of having purpose in your job and the need to be resilient to make your own career journey.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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