This is a slightly different episode. Rather than a deep-dive on a single subject, we’re turning the spotlight onto one of the most important dates in the European customer contact…
Chris is joined by renowned employment law and HR expert Kate Palmer to discuss the latest updates from the Employment Rights Act 2025, and what to prepare for in the…
For contact centres, data sovereignty has been a central discussion point for several decades now, with the advancement of cloud-based technologies, legislation such as GDPR and the US Cloud Act,…
Since the Covid pandemic, has the health and wellbeing of your teams improved or worsened? And is your organisational culture geared up around ensuring the health and wellbeing needs of…
In this episode of Informer, Chris talks to founder of Adeptina and training facilitator for the Neurodiversity Training Academy, Tina Squire about the impact of Attention Deficit Hyperactivity Disorder (ADHD)…
In this episode of Informer we’re focusing on a topic that will resonate with almost everyone in some shape or form, and that impacts every organisation — from banks and…
Change is constant — but communication can make or break how your people handle it. In this episode of Informer, CCMA CEO Leigh Hopwood talks with Sally Pritchett, CEO of…
In this episode of Informer, Leigh Hopwood, CEO at CCMA speaks with Dr Nicola Millard, contact centre futurist and principle innovation partner with BT Business. Nicola has spent her career analysing…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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