In this episode of CareerTalk, Leigh chats with Graham Swanton, Director of Customer and Insight at Moat Homes. With a career spanning customer operations and service improvement in the social…
Another fascinating CareerTalk hosted by Leigh Hopwood, CEO at CCMA, speaking with Morris Pentel, who describes himself as an Experience Scientist. With a career spanning telecoms, outsourcing and financial services,…
In this episode of CareerTalk, Leigh Hopwood chats with Imran Ahmed. With 25 years in the contact centre industry, Imran has worked with major brands like AO, Telefonica, Capita, Tesco…
In this episode of CareerTalk, Leigh chats with The AA’s Harj Johal. Harj has 30 years working in contact centres and customer relations within the UK insurance industry, for major…
Careers in a contact centre can be incredibly rewarding, and the skills you learn are for life. Leigh chats with industry leaders about their careers in order to inspire others.…
Contact Centre Leader of the Year at the UK National Contact Centre Awards in 2021, Ryan Rubertazzi, Head of Consumer Assisted Sales and Care at VodafoneThree chats with Leigh Hopwood,…
Claire Carroll, Director of Helpdesk at Hargreaves Lansdown, chats with our CEO Leigh Hopwood about her career leading contact centre operations for incredible brands such as Virgin Media, Homeserve, BT,…
Industry ‘veteran’ David Rumble chats with our CEO, Leigh Hopwood about what it takes to be a leader in our industry, the journey from leader to independent NED (Non-Executive Director),…
Our CEO Leigh Hopwood takes a peek behind the curtain, as she visits WTW in Redhill on National Contact Centre Day for a special episode of CareerTalk. Leigh speaks…
The first episode of series five of the CareerTalk podcast opens with a genuine conversation between Don Haddaway, a 35‑year industry veteran turned independent CX consultant, and Leigh Hopwood, CEO…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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