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CareerTalk with Naveed Hussain

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For our next episode of CareerTalk, Leigh Hopwood chats to Naveed Hussain, Operations Manager at Specsavers, about Naveed’s career so far.

Back in June, Naveed won GOLD for Rising Star Team Manager of the Year at the UK National Contact Centre Awards 2023. In this episode, he shares how Specsavers supported his colour-blindness and gave him the opportunities to learn and grow, rooted in his principles to support the people around him.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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