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CareerTalk with Marco Ndrecaj

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For our next episode of CareerTalk, Leigh Hopwood chats to Marco Ndrecaj, Director of Customer Experience Management Services at SSCL, about Marco’s career so far.

Marco recently won Contact Centre Leader of the Year at the UK National Contact Centre Awards 2024. Watch the episode below as Marco shares advice and insights for being a great leader, and talks about the importance of being your authentic self.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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