Reed in Partnership faced quite a challenge in their customer feedback collection process. They relied on bi-annual surveys to gather insights and measure their Net Promoter Score (NPS), a method…
Tai Calon Community Housing, the largest non-profit housing provider in Blaenau Gwent, has faced a number of challenges. These included financial pressures, limited resources, the transition to hybrid working, and…
For the optimal personalised customer experience, contact centre technology needs to constantly evolve. That means investing more in contact centre AI. Trying to run and manage contact centres today without…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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