Explore the 2026 edition here. The UK contact centre industry represents organisations that operate in-house and those that provide contact centre outsourced services to other businesses. Here at the CCMA,…
The Knowledge Group (tkg) was engaged by a leading UK property management business facing fluctuating procurement demands that strained their internal team. The client required a flexible solution to access…
Despite investing in advanced cloud-based, omni-channel contact centre technologies, a company needed to review their telecommunications and technology services to attract new customers, and wanted to simplify their tech offerings…
A major retail brand sought support to improve their strained relationship with a key BPO supplier. Operational challenges, leadership changes, and misaligned commercial incentives had led to friction. The governance…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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