tkg Archives - Page 2 of 3

Roundtable: Overcoming the Challenges of Outsourcing

Gareth Monday 2 February No Comments

The UK Contact Centre Outsourcing Report 2025

Gareth Thursday 7 July No Comments

Explore the 2026 edition here. In its third year, the UK Contact Centre Outsourcing Report provides a comprehensive analysis of the UK’s strong and ever-evolving Business Process Outsourcing (BPO) industry. …

Supporting our Client to Outsource their Contact Centre Operation

Stelize Thursday 2 February No Comments

The Knowledge Group were approached by their client to support with transitioning their in-house contact centre operation to a specialist contact centre supplier. This involved a thorough sourcing process to…

Finding New Contact Centre Suppliers with The Knowledge Group

Stelize Thursday 2 February No Comments

A global brand was looking to gain a greater understanding of the contact centre market, so they could identify new opportunities and alternative suppliers to those they had already worked…

Unlocking Cost Savings and Efficiencies

Stelize Thursday 2 February No Comments

A global technology company encountered challenges with their invoicing processes, resulting in stranded costs and overbilling. After an extensive audit of their legacy invoices and support processes, The Knowledge Group…

Scalability and Flexibility in the Contact Centre During Peak Periods

Stelize Thursday 2 February No Comments

An organisation was looking to address the high costs and complexities of managing skilled contact centre resources during demand surges. The Knowledge Group (tkg) reviewed their resourcing and service delivery…