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LinkedIn Live with Claire Thomlinson at Valda Energy

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Kate Law, Membership and Learning Director at the CCMA, spoke with Claire Thomlinson, Head of Customer Service at Valda Energy, to explore their transformational journey through the CCMA Academy’s Futures: Leadership Programme.

If you’re exploring leadership development, supporting your teams, or simply curious about how future-fit leadership looks in action, this is a must-watch.

To learn more about the Futures: Leadership Programme, click here.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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