Ventrica is a customer experience specialist combining human empathy with AI-driven solutions and digital transformation expertise. Partnering with ambitious, experience-focused brands, Ventrica delivers multilingual, omnichannel CX, intelligent automation, and strategic consultancy. By aligning emotion with innovation, Ventrica transforms every customer interaction into a meaningful brand experience - driving loyalty, accelerating satisfaction, and unlocking long-term growth through smarter, more connected service.

Ventrica are customer experience specialist with a pedigree in providing outstanding Emotive CX. Renowned for high quality, we’re at the forefront of digital software developments offering bespoke AI software to organisations committed to transformative growth.

We offer intelligent omnichannel customer management services backed by our outstanding brand ambassadors. Our partnerships with clients across all sectors create a collaborative process rarely seen in the BPO industry. Our operational excellence provides both quality and value for money as a service supplier. Our commitment to our staff includes rewarding them with the Real Living Wage as part of our employee value proposition. Based in the UK and Ireland, our global ecosystem allows us to leverage brand ambassadors around the world.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.