We are a fresh thinking and disruptive sourcing firm, who deliver next generation outsourcing services. We ensure organisations can source and manage their business services quickly, without compromising on quality, with a combination of digital tools, a global marketplace and industry-leading business process outsourcing services.

We buy:

We shortlist skilled vendors that suit our clients’ needs from an approved supply chain of innovative suppliers.

As a disruptive procurement business different from the rest, we use a digital procurement platform that allows buyers to either self-service or be guided with support from us to run sourcing events, commercial modelling, business case design and contract development supplier selection.

The buy outsourcing solution speaks to pre-sales implementation on a one-off, fixed fee basis, and includes:

• RFP compilation
• Supplier evaluation criteria
• Financial due diligence as required
• Procurement as a Service or Software as a Service capabilities

We build:

From creation to design and implementation, we empower teams with the tools and suppliers they need to get the job done.

By choosing our build solution, we will support buyers in engaging the best suppliers and implementing them in a way that suits them – whether that’s engaging one supplier or creating a supplier eco-system. Creating fresh thinking outsourcing solutions with our combination of agility, flexibility and risk management, guarantees effective quality implementation and programme oversight.

• Onboarding and contracting suppliers
• Capacity planning implementation
• Commercial and contract support
• Programme governance, project and change management

We operate:

From supplier management to operational performance and beyond, we can take care of clients’ projects and suppliers in a way that works for them.

Our operate outsourcing services offer a range of tested solutions, including vendor management, commercial oversight, and more.

The operate stage speaks to post-implementation, maintenance and management. We offer a variety of managed services dependent on clients’ needs. With an eco-system in place, we can ensure service quality and consistency, risk mitigation, tail spend compliance and successful operational delivery.

This includes:

• Programme and change management
• Operational assurance
• Demand and capacity management
• Vendor management
• Commercial assurance

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.