With evaluagent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.

evaluagent is a leading Quality Assurance and Improvement platform for contact centers, with over 10 years of experience helping companies around the world improve their QA capabilities.

Our AI-powered platform allows you to achieve 100% conversation coverage and gain valuable insights from every call, ticket, live chat, and email. With automated compliance checks and a streamlined evaluation process, you can increase your QA productivity by 285%. Additionally, our platform includes features for providing feedback, coaching, and eLearning to improve FCR, CSAT, QA, and AHT. You can also track and analyze performance metrics, correlations between QA and CSAT, and the impact of training on agent development with a single, reliable source of data. Ultimately, our platform helps you create better customer experiences by improving the skills and performance of your agents.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.