Intradiem are the pioneers of Intelligent Automation using AI powered technology for Contact Centres and Back Office transforming operations and optimising their day. Designed to integrate with leading WFM and Channel Platform providers, IA leverages millions of real time data points to boost operating efficiency, agent engagement, and customer experiences.

Intradiem are the pioneers of Intelligent Automation (IA) which is transforming how operational and planning teams plan and manage their day.

Designed to integrate with leading WFM and Channel Platform providers, Intradiem’s award winning IA solution leverages millions of real time data points to boost operating efficiency, agent engagement, and customer experiences that Contact Centre Leaders tell us they are constantly striving for. Our AI powered technology undertakes 1.2 billion actions per year and supports over 300k agents worldwide.

The solution is accessible via the desktop and a mobile app, supporting contact facing and back-office operations by providing the right access whatever your role and wherever you work, at home or in the office or both. Powered by advanced data connectivity and AI, business users access a simple to set up automation rules engine from which you can unlock available time in your operational centres to deliver training and communications, provide support to agents and managers through real time alerts, delivery of real time coaching, manage adherence more effectively, provide staffing flexibility options and automate channel balancing, all based on your business outcomes and aligned with your values. Intradiem provides full support through set-up and implementation with full training as well as ongoing support from our dedicated customer success team.

The good news is that is we provide cloud-based software as a service which doesn’t need much IT support and once you’re up and running, all configuration and monitoring is undertaken by your business team. Our reporting suite provides the MI and insights required to ensure you get the most out of our solution and helps to identify additional opportunity to develop your rules. For more information see out website and contact details below – its easy set up an informal discovery call so please do just get in touch.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.