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Insight Category: Download Page

How to Build Trusted and Secure Communications with Outbound Calls | Download

Nancy Thursday 7 July No Comments

Thank you Please use the button below to download the “How to Build Trusted and Secure Communications with Outbound Calls” Good Practice Guide. Click here to return to the main Insights…

Achieving Frontline Excellence – Balancing Human and AI | Download

Nancy Thursday 12 December No Comments

Thank you Please use the button below to download the “Achieving Frontline Excellence – Balancing Human and AI” Good Practice Guide. Click here to return to the main Insights page.

Supporting Vulnerable Customers | Download

Nancy Thursday 6 June No Comments

Thank you Please use the button below to download the “Supporting Vulnerable Customers: A Strategic Priority for Contact Centres” Good Practice Guide. Click here to return to the main Insights page

Watch Now: Developing Frontline Skills for Complex Conversations

Nancy Tuesday 7 July No Comments

Designing Handoffs – When and How to Escalate an Automated Interaction to An Advisor | Download

Nancy Wednesday 7 July No Comments

Thank you Please use the button below to download the “Designing Handoffs - When and How to Escalate an Automated Interaction to An Advisor” Good Practice Guide. Click here to return…

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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