Contact

Insight Sponsors: smartnumbers

Insurance: Collaboration to Better Protect Customers

Insurance: Collaboration to Better Protect Customers

Nancy Wednesday 12 December No Comments
The latest CCMA Leadership Report highlights the importance of collaboration within and beyond contact centres to enhance customer experience, protect against risks, and foster innovation. Senior leaders from the insurance…
Read more
Does Contact Centre Fraud Need a Rethink?

Does Contact Centre Fraud Need a Rethink?

Gareth Friday 11 November No Comments
Fraud is no longer a one-off incident. New data shows that criminal networks are scaling fast, targeting multiple organisations at once and using the contact centre as their entry point.…
Read more
Next »
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Quick Links

Resources

Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    2nd Floor, Regis House
    45 King William Street
    London EC4R 9AN
  • CCMA LinkedIn
© 2026 Contact Centre Management Association. All rights reserved.
Reg No: 5799326
Privacy Policy Website Terms and Conditions