This latest report in our Leadership Series is packed with advice and insights from industry leaders discussing the changing role of the Team Leader. Including advice on how to help…
The best of both worlds. A terrific blend of the benefits of being in the office and working from home. The future of work.[i] That’s what hybrid work was supposed…
74% of frontline contact centre colleagues are happy in their jobs – but one third of advisors intend to quit, according to our latest research. Effective customer service delivery relies…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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