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Revolutionising BPO Workforce Management

Revolutionising BPO Workforce Management

Stelize Thursday 2 February No Comments
The DDC Group is a global BPO and Customer Support service provider, with 35 years of experience delivering outcome-based services from a range of global locations. Trusted by international brands,…
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Optimising your Workforce

Optimising your Workforce

Nancy Tuesday 6 June No Comments
Specsavers were facing challenges around staffing levels and front line engagement in its customer contact centre, located in Nottingham. There was inconsistency in shift planning, holiday booking and shift swaps,…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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