Hiring Branch Archives

Thrive in 2025 with a Skilled Frontline

Gareth Monday 2 February No Comments

With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides. Skills-based hiring, reskilling, and upskilling the frontline are…

Watch: Developing Frontline Skills for Complex Conversations

Gareth Tuesday 7 July No Comments

Research from Harvard says that soft skills are responsible for 85% of career success. In the contact centre where conversations are getting more complex, making sure that your frontline colleagues…

From Cost Centre to Competitive Edge: How Contact Centre Data Drives Strategy

Gareth Friday 7 July No Comments

Why is the department with the most direct customer contact so often the least leveraged for strategic insights? Contact centres have long worn the unflattering label of “cost centres” –…

Key Frontline Soft Skills Every Contact Centre Needs to Know

Gareth Tuesday 5 May No Comments

Soft skills aren’t just valuable, they’re proven to be critical to success, especially for contact centre employees. Frontline employees with strong soft skills tend to listen more carefully, explain more clearly, and…

Thrive in 2025 with a Skilled Frontline

Stelize Wednesday 2 February No Comments

Watch Now: Developing Frontline Skills for Complex Conversations

Nancy Tuesday 7 July No Comments

Insight Sponsors: Hiring Branch

Thrive in 2025 with a Skilled Frontline

Watch: Developing Frontline Skills for Complex Conversations

From Cost Centre to Competitive Edge: How Contact Centre Data Drives Strategy

Key Frontline Soft Skills Every Contact Centre Needs to Know

Thrive in 2025 with a Skilled Frontline

Watch Now: Developing Frontline Skills for Complex Conversations

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