Far from starting to wind down for the festive period, many of your contact centres are currently gearing up – for what is often one of the busiest times of…
For me, the contact centre is the most valuable function in a business. There are two main reasons why this is the case. The first is that the contact centre,…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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