#_EVENTIMAGE{925,0} In this CCMA Circle session, we explore why developing contact centre teams is about far more than skills and processes. True development starts with behaviour, mindset, and the way people feel at work. When organisations prioritise the growth of their people, they create engaged, motivated teams who deliver stronger customer outcomes and operate more efficiently. This session will focus on how investing in learning and development builds confidence, encourages ownership, and fosters a culture where people feel valued and empowered to contribute. We’ll discuss how people-centred development supports engagement, enables organic talent growth, and creates sustainable performance across the contact centre. Join the Circle discussion to share experiences, challenges, and practical ideas for developing your people in ways that benefit both colleagues and customers, and help your organisation thrive.