Join the Gold Award-winning team from Leeds Building Society as they share their journey in embedding Diversity, Equity, Inclusion, and Belonging (DEIB) into everyday operations.
Learn how their award-winning DEIB strategy is driving lasting cultural change and setting new standards in the contact centre industry.
Don’t miss this opportunity to gain practical insights and inspiration to elevate your own contact centre.
Arrive and Networking
CCMA Welcome and Member Update
Hear the latest news and updates from the CCMA, along with what you can expect throughout the day.
Leeds Building Society Introduction
Leeds Building Society welcomes CCMA members to meet the team where they will share the background of their operation and what’s driving success.
Site Tour
Break
Winners story
Leading the Way: How Leeds Building Society Is Redefining Inclusion in the Workplace
Gold Winners at the 2025 UK National Contact Centre Awards for Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB), Leeds Building Society is setting a bold new benchmark for inclusive, people-first cultures.
At the heart of their success is their transformative DEIB strategy, ‘Being You; Transforming Us’, a powerful commitment to educating, supporting and empowering every colleague, while driving measurable lasting impact.
In this inspiring session, the team will take you behind the scenes of their award-winning approach and share how they:
Their approach is both strategic and cultural, an Inclusion & Diversity ethos that is owned by everyone and led from the top. With deep and wide-reaching impact, they’ve become pioneers within their organisation and peer group, particularly in the area of neuro-inclusion, making their work stand out as truly exceptional.
With a rich track record of real-world outcomes and colleague impact, the Leeds Building Society team is a shining example of what purposeful inclusion looks like in action.
Don’t miss the chance to visit their award-winning contact centre and hear first-hand how they’re turning values into action and inspiring change across the industry.
Lunch and Q&A
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