SequenceShift specializes in providing payment solutions designed exclusively for Amazon Connect. Our cutting-edge solutions alleviate businesses' challenges when implementing and maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance within their contact centres. By partnering with SequenceShift, companies can confidently outsource the job of capturing sensitive card data, allowing them to focus on their core operations while ensuring a seamless customer experience during payment card processing.

SequenceShift specializes in providing payment solutions designed exclusively for Amazon Connect.

Our cutting-edge solutions alleviate businesses’ challenges when implementing and maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance within their contact centers. By partnering with SequenceShift, companies can confidently outsource the job of capturing sensitive card data, allowing them to focus on their core operations while ensuring a seamless customer experience during payment card processing.

With our services, businesses can offload the burden of securely capturing card data to SequenceShift, leveraging our robust and PCI DSS-compliant infrastructure. By doing so, companies can significantly reduce their exposure to potential data breaches and associated liabilities and alleviate the need for extensive investments in secure infrastructure and ongoing compliance audits.

SequenceShift solutions enhance the customer experience by providing a streamlined and secure payment process. Instead of customers having to divulge their card details to contact center agents, our system ensures that sensitive information is captured securely and in a compliant manner. This not only instills trust and peace of mind in customers but also increases operational efficiency for businesses by reducing the risks associated with the handling of sensitive data within their contact centers.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.