EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and pinpoint where agents need coaching — giving you reliable insights to fix issues and drive continuous improvement across customer service.

At EdgeTier, we help customer support teams uncover the true value of every customer conversation. Using a suite of proprietary models and the latest Generative AI, EdgeTier analyses each customer interaction in real-time, surfacing actionable insights that detect emerging issues, reveal the root causes of customer problems, and identify key trends. This visibility allows support teams to resolve issues faster, improve agent performance, and make data-driven decisions that drive business impact.

Our mission is to turn customer support into an insights engine, empowering teams to share reliable insights with the rest of the business and drive continuous improvement. Leading brands like Abercrombie & Fitch, TUI Global, Belmond and Simplyhealth trust EdgeTier to understand customers’ needs, improve CSAT, create efficiencies, and keep customers coming back.

Recognised as one of Deloitte’s Technology Fast 50 and among Sifted Europe’s Fastest-Growing Startups, EdgeTier is reshaping customer support analytics, supporting customer service teams to become the true voice of the customer.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.