How do you improve customer experience while reducing costs and supporting your people? In this Solution Spotlight, you’ll see how organisations use CallMiner to bring intelligence, automation and real‑time guidance together to help teams resolve issues faster, reduce effort and deliver more consistent, personalised experiences.

You’ll find out how unified insights highlight friction across customer conversations, how automation removes repetitive manual work, and how frontline colleagues are supported in the moment to work with confidence and empathy.

Drawing on real‑world examples from Estafeta and Alza (European e-commerce retailer), this session shows how intelligent automation can strengthen CX and EX at the same time, balancing efficiency with the human touch in a large multilingual contact centre.

The solution being demonstrated is CallMiner’s conversation intelligence and automation platform, combining AI‑driven analytics, real‑time advisor guidance, workflow automation and continuous feedback to drive better outcomes at scale.

Please note that, unlike other CCMA events, by registering for this event you acknowledge and agree that your name, job title and email address will be shared with the named solutions provider that you sign up to see. This data will not be shared with any other organisation or third party.