As a CCMA member, you’ll enjoy access to a wide range of events designed to help you connect, learn and share. Many are exclusive to members, including best practice visits to award-winning contact centres, the CONNECT series hosted at member sites across the country, and CCMA Circles, member discussion sessions focused on real challenges and shared learning.
Alongside these, there’s a varied programme of webinars, online seminars and How To events, open to the wider industry. These sessions are designed to offer practical insight and support operational leaders, including those taking their first steps in adopting AI.
You can also take part in major industry gatherings such as the UK National Contact Centre Conference in London each autumn and CCMA summits in Manchester. These flagship events are included in CCMA membership and bring together leaders, practitioners, and partners from across the sector.
Whether in person or online, CCMA events bring the contact centre community together to explore challenges, share ideas and shape the future of the profession.
To stay up to date with upcoming events, make sure you’re signed up to the CCMA newsletter.
What's On
From flagship conferences to intimate roundtables, best practice visits to online seminars.
Who It's For
Open to members and non-members – everyone with a passion for customer experience.
How We Run
In-person gatherings across the UK, regional networking, and virtual sessions from anywhere.
What You'll Gain
Practical insights, leadership inspiration, and connections with peers who understand your challenges.
FEATURED EVENT
CCMA Contact Centre Strategy Summit
Explore how to balance cost, experience and risk, turning contact centres into strategic assets that protect trust, performance and value.
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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Contact Us
0333 939 9964
info@ccma.org.uk
CCMA Ventures Limited 2nd Floor, Regis House 45 King William Street London EC4R 9AN
