Mayday, your trusted third party in the AI era, builds tomorrow's customer relationships by delivering the right knowledge, at the right time, to create differentiating experiences.

Mayday, your trusted third party in the AI era, builds tomorrow’s customer relationships by delivering the right knowledge, at the right time, to create differentiating experiences.

Mayday, the first knowledge empowerment suite, centralizes and distributes business knowledge thanks to AI through three modules: the internal knowledge base, the augmented help center and the training platform.

Mayday Knowledge
Mayday Knowledge centralizes and spread your processes via AI, reducing the time wasted by your agents by 20% and improving their productivity.

Mayday Selfcare
Mayday Selfcare enables your customers to access information autonomously via an intelligent FAQ and widget directly within their journey.

Mayday Academy
Mayday Academy optimizes team training with a gamified pedagogy, integrated into your knowledge base

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.