EXL (NASDAQ: EXLS) is a global data and AI company that transforms business models, accelerates growth, and delivers superior outcomes for leading corporations in insurance, banking, and retail. With 60,000 employees worldwide, EXL has international headquarters in Dublin and operates across Europe, including London, Sofia, Cluj, and Olomouc.

We help clients reinvent business models, drive better outcomes, and unlock growth through our unique combination of deep insurance industry, data, and AI expertise. If your organisation is preparing to modernise operations & customer experiences, scaling use of data & analytics, advanced Al & automation or just driving better and faster decisions, EXL is here to partner with you to help you gain competitive advantage with efficient, sustainable models at scale.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.