https://ccma.org.uk/event/best-practice-visit-to-ikea/2024-12-02T08:23:03+00:00https://ccma.org.uk/event/multi-channel-optimised-service/2024-09-25T13:25:32+00:00https://ccma.org.uk/event/sig-quality-management-nov-2024/2024-10-16T13:32:01+00:00https://ccma.org.uk/event/creating-personal-development-pathways/2024-11-18T10:44:31+00:00https://ccma.org.uk/event/switching-to-true-personalised-customer-experiences/2024-10-17T15:22:47+00:00https://ccma.org.uk/event/ccma-contact-centre-technology-summit/2024-09-25T13:51:47+00:00https://ccma.org.uk/event/sig-outsourcing-nov-2024/2024-10-16T13:30:58+00:00https://ccma.org.uk/event/sig-public-sector-nov-2024/2024-10-16T13:30:16+00:00https://ccma.org.uk/event/sig-complaints-management-oct-2024/2024-10-16T13:29:47+00:00https://ccma.org.uk/event/the-journey-to-automation-in-qa/2024-10-17T15:22:17+00:00https://ccma.org.uk/event/sig-housing-oct-2024/2024-10-16T13:44:11+00:00https://ccma.org.uk/event/best-practice-visit-to-newcastle-strategic-solutions/2026-01-25T13:16:51+00:00https://ccma.org.uk/event/sig-fraud-protection-oct-2024/2026-01-25T13:17:05+00:00https://ccma.org.uk/event/sig-team-leader-manager-oct-2024/2026-01-25T13:17:11+00:00https://ccma.org.uk/event/putting-self-service-in-the-spotlight/2024-09-25T14:45:05+00:00https://ccma.org.uk/event/best-practice-visit-to-motorway/2024-09-25T13:32:53+00:00https://ccma.org.uk/event/the-uk-national-contact-centre-conference/2025-08-13T11:01:21+00:00https://ccma.org.uk/event/contact-centre-strategy-summit/2025-06-10T10:33:43+00:00https://ccma.org.uk/event/developing-frontline-skills-for-complex-conversations/2025-05-09T16:36:34+00:00https://ccma.org.uk/event/how-do-you-compare-with-ccma-benchmark/2025-05-09T16:41:25+00:00https://ccma.org.uk/event/burnout-identifying-it-and-preventing-it/2025-06-02T13:23:57+00:00https://ccma.org.uk/event/sig-team-leader-manager-tlm-jul-2025/2025-05-15T11:15:03+00:00https://ccma.org.uk/event/sig-the-people-agenda-july-2025/2025-05-15T11:11:48+00:00https://ccma.org.uk/event/sig-diversity-equity-inclusion-belonging-september-2025/2025-08-13T12:41:19+00:00https://ccma.org.uk/event/sig-fraud-protection-september-2025/2025-08-13T10:48:23+00:00https://ccma.org.uk/event/sig-quality-management-september-2025/2025-08-13T09:21:23+00:00https://ccma.org.uk/event/sig-technology-november-2025/2025-08-13T10:54:26+00:00https://ccma.org.uk/event/sig-outsourcing-november-2025/2025-08-13T10:51:36+00:00https://ccma.org.uk/event/dont-stop-keep-your-technology-evolving/2025-08-13T10:52:58+00:00https://ccma.org.uk/event/best-practice-visit-to-leeds-building-society/2025-08-13T09:19:49+00:00https://ccma.org.uk/event/best-practice-visit-novuna/2025-08-13T10:00:15+00:00https://ccma.org.uk/event/best-practice-visit-specsavers/2026-02-10T13:11:47+00:00https://ccma.org.uk/event/your-contact-centre-can-stop-crime/2025-12-15T01:17:07+00:00https://ccma.org.uk/event/automate-with-care-preserving-culture-in-the-age-of-ai/2025-08-13T09:16:47+00:00https://ccma.org.uk/event/retail-october-2025/2025-08-13T10:49:37+00:00https://ccma.org.uk/event/resource-planning-october-2025/2025-08-13T10:05:58+00:00https://ccma.org.uk/event/complaints-management-november-2025/2025-08-13T10:36:50+00:00https://ccma.org.uk/event/housing-december-2025/2025-08-13T10:35:15+00:00https://ccma.org.uk/event/public-sector-december-2025/2025-08-13T10:38:58+00:00https://ccma.org.uk/event/team-leader-manager-december-2025/2026-02-02T11:01:35+00:00https://ccma.org.uk/event/contact-centre-operational-excellence-summit-2026/2026-02-25T10:58:58+00:00https://ccma.org.uk/event/ccma-circle-smarter-support-making-knowledge-work-for-you/2026-02-17T13:08:12+00:00https://ccma.org.uk/event/ccma-circle-smarter-support-making-knowledge-work-for-you-2/2026-02-17T12:30:12+00:00https://ccma.org.uk/event/ccma-circle-leading-with-purpose-how-people-insight-and-inclusion-drive-exceptional-service/2026-02-17T13:08:12+00:00https://ccma.org.uk/event/ccma-circle-the-importance-of-developing-your-people/2026-02-17T13:08:13+00:00https://ccma.org.uk/event/sig-resource-planning-apr-26/2026-03-25T14:50:56+00:00https://ccma.org.uk/event/how-do-you-compare-with-ccma-benchmark-2026/2026-04-28T15:59:07+00:00https://ccma.org.uk/event/the-uk-national-contact-centre-conference-2026/2026-06-24T16:30:38+00:00https://ccma.org.uk/event/from-insight-to-impact-cx-done-right/2026-06-11T10:48:52+00:00https://ccma.org.uk/event/the-importance-of-developing-your-people/2026-03-26T16:54:38+00:00https://ccma.org.uk/event/ccma-circle-how-to-bring-your-frontline-with-you-on-the-ai-journey/2026-07-04T13:13:46+00:00https://ccma.org.uk/event/ccma-contact-centre-strategy-summit/2026-06-26T08:41:15+00:00https://ccma.org.uk/event/ccma-circle-creating-fair-opportunities-to-progress/2026-06-11T15:30:21+00:00https://ccma.org.uk/event/monthly-drop-in-session-july/2026-06-11T10:16:28+00:00https://ccma.org.uk/event/monthly-drop-in-session-june/2026-06-11T10:16:02+00:00https://ccma.org.uk/event/monthly-drop-in-session-may/2026-05-22T15:14:05+00:00https://ccma.org.uk/event/ccma-circle-customer-retention-avoiding-the-leaky-bucket/2026-06-25T07:36:12+00:00https://ccma.org.uk/event/ccma-circle-creating-a-culture-people-want-to-be-part-of/2026-06-24T15:10:12+00:00https://ccma.org.uk/event/learning-with-purpose-turning-development-into-strategic-impact/2026-06-11T10:12:04+00:00https://ccma.org.uk/event/using-insights-to-deliver-better-experiences/2026-06-01T13:27:23+00:00https://ccma.org.uk/event/ccma-circle-using-technology-to-understand-the-customer-journey-in-complaints-handling/2026-06-01T13:26:45+00:00https://ccma.org.uk/event/ensuring-compliance-with-100-qa/2026-05-22T15:13:29+00:00https://ccma.org.uk/event/one-journey-across-every-channel/2026-05-19T14:24:43+00:00https://ccma.org.uk/event/how-do-i-coach-rather-than-fix-when-my-team-is-stuck/2026-06-11T09:42:10+00:00https://ccma.org.uk/event/how-do-i-give-feedback-that-leads-to-change-not-defensiveness/2026-06-11T09:42:08+00:00https://ccma.org.uk/event/how-do-i-create-ownership-without-chasing-or-micromanaging/2026-06-11T09:42:16+00:00https://ccma.org.uk/event/how-do-i-manage-urgency-without-everything-becoming-urgent/2026-06-11T09:42:23+00:00https://ccma.org.uk/event/how-do-i-build-confidence-and-capability-across-the-whole-team/2026-06-11T10:02:45+00:00https://ccma.org.uk/event/monthly-drop-in-session-august/2026-06-17T14:03:41+00:00https://ccma.org.uk/event/monthly-drop-in-session-september/2026-06-17T13:53:51+00:00https://ccma.org.uk/event/monthly-drop-in-session-october/2026-06-17T14:04:32+00:00https://ccma.org.uk/event/monthly-drop-in-session-november/2026-06-17T13:58:35+00:00https://ccma.org.uk/event/monthly-drop-in-session-december/2026-06-17T14:01:14+00:00