https://ccma.org.uk/academy-session/mastering-social-media-customer-service-session-5909/2026-03-20T09:57:58+00:00https://ccma.org.uk/academy-session/mastering-social-media-customer-service-session-5910/2026-04-09T10:39:06+00:00https://ccma.org.uk/academy-session/mastering-the-art-of-feedback-2-session-6173/2026-04-09T10:52:37+00:00https://ccma.org.uk/academy-session/the-human-side-of-complaints-session-6189/2026-04-09T20:24:54+00:00https://ccma.org.uk/academy-session/the-human-side-of-complaints-session-6190/2026-04-09T20:26:47+00:00https://ccma.org.uk/academy-session/the-human-side-of-complaints-session-6192/2026-04-09T20:34:21+00:00https://ccma.org.uk/academy-session/the-human-side-of-complaints-session-6193/2026-04-09T20:36:17+00:00https://ccma.org.uk/academy-session/introduction-to-resource-planning-session-6224/2026-04-14T14:55:14+00:00https://ccma.org.uk/academy-session/introduction-to-resource-planning-session-6232/2026-04-14T15:33:55+00:00https://ccma.org.uk/academy-session/introduction-to-resource-planning-session-6235/2026-06-03T10:40:41+00:00https://ccma.org.uk/academy-session/mastering-qa-beyond-the-score-session-6236/2026-04-14T15:57:39+00:00https://ccma.org.uk/academy-session/mastering-qa-beyond-the-score-session-6237/2026-04-14T15:57:03+00:00https://ccma.org.uk/academy-session/understanding-neurodiversity-at-work-for-managers-session-6249/2026-04-16T08:39:24+00:00https://ccma.org.uk/academy-session/understanding-neurodiversity-at-work-for-managers-session-6250/2026-04-16T08:40:48+00:00https://ccma.org.uk/academy-session/coaching-with-confidence-session-6802/2026-06-03T13:10:40+00:00https://ccma.org.uk/academy-session/coaching-with-confidence-session-6810/2026-06-03T13:11:07+00:00https://ccma.org.uk/academy-session/coaching-with-confidence-session-6811/2026-06-03T13:10:45+00:00https://ccma.org.uk/academy-session/customer-excellence-session-6817/2026-06-03T13:25:36+00:00https://ccma.org.uk/academy-session/leadership-foundations-session-6818/2026-06-03T13:21:26+00:00https://ccma.org.uk/academy-session/leadership-foundations-session-6819/2026-06-03T13:22:48+00:00https://ccma.org.uk/academy-session/managing-my-time-as-a-leader-session-6823/2026-06-03T13:29:48+00:00https://ccma.org.uk/academy-session/managing-my-time-as-a-leader-session-6824/2026-06-03T13:30:53+00:00https://ccma.org.uk/academy-session/managing-my-time-as-a-leader-session-6825/2026-06-03T13:33:25+00:00https://ccma.org.uk/academy-session/managing-performance-session-6831/2026-06-03T14:15:32+00:00https://ccma.org.uk/academy-session/managing-performance-session-6832/2026-06-03T14:16:52+00:00https://ccma.org.uk/academy-session/managing-performance-session-6833/2026-06-03T14:18:17+00:00https://ccma.org.uk/academy-session/mastering-the-art-of-feedback-session-6836/2026-06-03T14:39:08+00:00https://ccma.org.uk/academy-session/mastering-the-art-of-feedback-session-6839/2026-06-03T14:40:14+00:00https://ccma.org.uk/academy-session/mastering-the-art-of-feedback-session-6843/2026-06-03T14:42:55+00:00https://ccma.org.uk/academy-session/strategic-thinking-session-6865/2026-06-03T15:27:01+00:00https://ccma.org.uk/academy-session/strategic-thinking-session-6866/2026-06-03T15:28:16+00:00https://ccma.org.uk/academy-session/strategic-thinking-session-6867/2026-06-03T15:30:21+00:00https://ccma.org.uk/academy-session/mastering-qa-beyond-the-score-session-6870/2026-06-03T15:51:56+00:00https://ccma.org.uk/academy-session/mastering-qa-beyond-the-score-session-6871/2026-06-03T15:53:07+00:00https://ccma.org.uk/academy-session/quality-assurance-foundations-session-6873/2026-06-03T16:03:08+00:00https://ccma.org.uk/academy-session/quality-assurance-foundations-session-6874/2026-06-03T16:02:37+00:00https://ccma.org.uk/academy-session/coaching-with-confidence-session-6875/2026-06-03T16:05:56+00:00https://ccma.org.uk/academy-session/quality-assurance-foundations-session-6877/2026-06-03T16:07:34+00:00