For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

How to... Succeed with AI - London
Date: Wed 5 Nov 2025
Where: London

SIG -  Outsourcing: November 2025
Date: Fri 7 Nov 2025
Where: Online

CCMA Contact Centre Technology Summit
Date: Wed 12 Nov 2025
Where: Manchester

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Effective Performance Management
Date: Thu 16 Oct 2025 - Fri 17 Oct 2025
Where: Online

The Power of Conscious Choice as a Leader
Date: Wed 5 Nov 2025
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.