For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.
What’s Coming Up?
Events
Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.
Date: Thu 15 Jan 2026
Where: Online
Where: Online
Date: Wed 28 Jan 2026
Where: Worcester
Where: Worcester
Date: Thu 29 Jan 2026
Where: Nottingham
Where: Nottingham
Training Courses
A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.
Date: Wed 7 Jan 2026 - Thu 8 Jan 2026
Where: Online
Where: Online
Date: Tue 27 Jan 2026
Where: Online
Where: Online
Date: Tue 27 Jan 2026
Where: Online
Where: Online
Latest Insight
